SHIPPING POLICY

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​We aim to process your order within 8 working hours of it being placed. Please allow for 1-2 working days for your parcel to be shipped and 3-5 working days for the parcel to arrive at your address.

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Maria's Coffees only ships orders Monday to Friday, during office hours, and does not operate on public holidays.

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Once an order has been placed, payment accepted, and order shipped, it is shipped with a courier under a traceable waybill reference. We are not liable for any errors made by these services.

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Once you have received your parcel, please open it with care. Maria's Coffees is not liable for any items damaged during the opening of your parcel. Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

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Shipping Fees

Shipping fees are calculated at checkout and will be for your account. By placing the order you are accepting the shipping fee quoted.

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REFUND & EXCHANGE POLICY

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Damages

When you receive delivery of a package from us and the contents have been damaged in transit, please do not accept delivery of the item, rather advise the courier to return the package to Maria's Coffee at the below address. Upon receipt of the goods from the courier company, we we will exchange the damaged items free of charge.  If you are unable to return the package to us via the courier, please email us at info@mariascoffee.co.za and we will do our best to arrange alternative means for returns.

 

Coffee Returns

We sell perishable products, therefore we do not accept returns where there is no issue with the quality of the product which you have received. We cannot, unfortunately, guarantee that what you order will be to your liking, so please only order small quantities if you’re uncertain about a new coffee you’re trying for the first time. Please remember to use your beans when they are fresh (within 4-6 weeks of roast) for the best results.

 

If you suspect there is a quality issue with what you have received, please let us know by contacting us at info@mariascoffee.co.za.

We will happily liaise with you for a replacement.

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Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If return is approved, only then your refund will be processed.

 

Exchanges

We will only replace items if they are defective or damaged.

 

Shipping Return Items

To return your product, you should mail your product to:

Our Yard
50 Somerset Street

Graaff-Reinet

6280

Contact: Anri Jonker
E-mail: info@mariascoffee.co.za

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Depending on where you live, the time it may take for your exchanged product to reach us, may vary.

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We do not guarantee that we will receive your returned item.

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