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Shipping & Returns

Shipping Policy:

We strive to process your order within 8 working hours of placement. Please allow 1-2 working days for shipping and 3-5 working days for delivery. Maria's Coffees ships orders Monday to Friday during office hours, excluding public holidays. Once your order is processed and shipped, it's sent with a traceable waybill reference via courier. We're not responsible for any errors made by courier services. Please open your parcel carefully upon receipt, as we're not liable for any damages incurred during opening. Shipping fees are calculated at checkout and are your responsibility upon order placement.

Refund & Exchange Policy:

  • Damages: If your package arrives damaged, do not accept delivery. Instead, ask the courier to return it to Maria's Coffee. Upon receipt, we'll exchange damaged items free of charge. If unable to return via courier, email us at info@mariascoffee.co.za for alternative arrangements.

  • Coffee Returns:We don't accept returns for perishable products unless there's a quality issue. While we can't guarantee your preference, order small quantities for new coffees. Contact us at info@mariascoffee.co.za if you suspect a quality issue for a replacement.

  • Refunds: Once we receive and inspect your return, we'll notify you of approval or rejection. If approved, your refund will be processed.

  • Exchanges: We only replace items if they're defective or damaged.

Shipping Return Address:

Our Yard  
50 Somerset Street  
Graaff-Reinet  
6280

 

Contact: Trudi Bezuidenhout  
E-mail: info@mariascoffee.co.za  

You're responsible for return shipping costs, and these costs are non-refundable. Delivery times for exchanged products may vary based on your location. We can't guarantee receipt of your returned item.

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